Privacy, refund and cancellation policy

For products made to Your order you can cancel the order 3 days from date of order. For finished and delivered products we do refunds only if the delivered product is not done properly, or other than ordered.

 

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Cancellation

All products presented on this website are make to custom order. Thus the order can be cancelled only within 3 days from posting the order. If the order was paid by you, we will refund the payment back to you. After three days the order cannot be cancelled, we will produce the product and ship to you as ordered.

Lifetime warranty and complaints

Our products are covered with lifetime warranty. This means that until the natural life time of the product, not life of the Client or even his offsprings. Our products are done the way, that once you take care of them well, they will last for decades. 

Even if the leather products are very durable, if over the itme some small defect appears (rivet drops, threads are broken etc...) please send us the product and we will fix it for you. Postage is covered by Customer.

Leather is natural material, each piece may have different colour tone, slightly different structure. On some LCDs the pictures color tone may vary from the reality. To get best result please ask for samples of materials.

Each product needs care and maintenance. Please follow instructions on the cards attached to each of our products. Once you damage the product by wrong or no care, we cannot help you.

Especially in these cases: stains from rain or other liquids - water, drinks, oil etc., color fading from direct sun, UV or weather conditions, scars from nails, keys, or stones other sharp elements, damage of lining or leather made by sharp device, tearing of parts of the product by force, loosing of leather fibres by common use.

During the complaint, please send us the product, carefully packed and protected against water and pressure. Please call us first and arrange details. We will check the product, fix the problem and send it back to you.