Terms and Conditions

Provider:

This online shop is run by Tlusty Leatherworks. (Brasnarstvi Tlusty spol. s r.o., U seradiste 7/65, 101 00 Praha 10, Czech Republic, VAT CZ0308354, tel: +420 778 528 150 Email: mail@romantlusty.cz)

Delivery time: 

All products from our workshop are made to order and delivered within at least 4 weeks from day of payment and completion of brief from Customer. In case of shortage of material or peaks in production delivery time can be extended (we will inform you if such happens). If you need the product to be delivered exactly on deadline (in case of birthday or so) please write this into the order form. we prioritize such orders. The Customer accepts that prolonguing of delivery time from these reasons is not a reason for cancelling the order.

How we deliver:

Our products are delivered within European Union with GLS or TNT door-to-door courier service. Overseas orders are shipped by TNT Worldwide Express. If you live in Prague, you can pick the order directly in our workshop of course. 

How to pay:

All orders must be prepaid in advance. You can pay directly on our website by PayPal or card processing service Gopay (Gopay.com). We accept cash directly in the workshop of course. You can pay by wire transfer as well, all bank transfer costs are covered by Customer. We do not accept Cash on Delivery.

Check on delivery

Even if each of the products passes quality control, please check your product once it arrives. If you find any difference to your order or defect, please let us know, we will fix it as soon as possible. 

Thank you for your order and we believe all our products will serve you well for years.

Faithfully Yours

Tlusty Leatherworks